Privacy & Cookies Policy

Introduction

At Spice Cosmos, your privacy is our priority. This Privacy & Cookies Policy explains how we collect,
use, and protect your personal data when you visit our website or interact with our services. It also
outlines your rights under the General Data Protection Regulation (GDPR)
and Italian data protection laws.

Data Controller

Spice Cosmos, located at Via della Croce, 11, 00187 Roma RM, Italy, is the data controller
responsible for your personal data. If you have any concerns, contact us at
privacy@spicecosmos.com.

Data We Collect

We collect the following categories of personal data:

  • • Provided by You: Name, email address, phone number, shipping address, billing information, and inquiries submitted via our contact forms.
  • • Automatically Collected: IP address, browser type, browsing behavior, and cookies when you interact with our website.

How We Use Your Data

Your personal data is used for:

  • • Order Fulfillment: To process, confirm, and ship your orders.
  • • Customer Support: To respond to inquiries and provide assistance.
  • • Marketing (With Consent): To send newsletters, promotional offers, and updates.
  • • Legal Compliance: To fulfill legal obligations such as tax reporting and fraud prevention.

Legal Basis for Processing

We process your personal data based on:

  • • Contractual necessity for order fulfillment.
  • • Legitimate interests in improving services and preventing fraud.
  • • Your consent for marketing and non-essential cookies.

Data Sharing

    We may share your data with trusted third parties, such as:
  • Shipping Providers: To deliver your orders.
  • Payment Processors: To securely process transactions.
  • IT Services: For website maintenance and analytics.
  • Legal Authorities: If required by law.
    • All third parties comply with GDPR requirements and safeguard your data.

    Data Retention

    • Customer Data: Retained for 5 years after your last interaction unless required for legal purposes.
    • Marketing Data: Retained until you withdraw your consent.
    • Cookies: Retention periods vary; see our Cookie Policy below for details.

    Your Rights

    Under GDPR, you have the right to:

    • • Access: Request a copy of your personal data.
    • • Rectification: Correct inaccurate or incomplete data.
    • • Erasure: Request deletion of your data (with exceptions for legal compliance).
    • • Restriction: Limit how we process your data.
    • • Portability: Receive your data in a structured format.
    • • Object: Opt out of marketing or processing based on legitimate interests.
    • • Withdraw Consent: At any time, without affecting prior processing.
    To exercise your rights, email us at privacy@spicecosmos.com.

    Cookies Policy

    Cookies are small files stored on your device to enhance your browsing experience. Types of Cookies Used:

    • • Essential Cookies: Necessary for website functionality (e.g., shopping cart).
    • • Analytics Cookies: Help us analyze website performance (e.g., Google Analytics).
    • • Marketing Cookies: Used for personalized ads and offers (only with your consent).
    Managing Cookies: You can manage cookies via your browser settings or our cookie banner when visiting the site.

    Data Security

    We implement technical and organizational measures to safeguard your data, including encryption,
    secure servers, and regular audits.

    Cross-Border Data Transfers

    If we transfer your data outside the EU, we ensure appropriate safeguards,
    such as Standard Contractual Clauses, are in place.

    Changes to This Policy

    We may update this policy to reflect changes in our practices or legal requirements.
    Revisions will be posted on our website with the updated date.

    Contact Information

    For privacy concerns, please contact:

    • • Email: privacy@spicecosmos.com
    • • Phone: +39-333-4 833 633
    • • Address: Via della Croce, 11, 00187 Roma RM, Italy