Returnand Refund Policy

General Information

At Spice Cosmos, we are committed to providing high-quality products and exceptional customer service.
If you are not fully satisfied with your purchase, this Return and Refund Policy outlines the conditions and
procedures for returns, refunds, and exchanges in compliance with Italian and EU regulations.

Eligibility for Returns

We accept returns under the following conditions:

• Product Condition: The product must be unused, unopened, and in its original packaging.
• Time Frame: Return requests must be initiated within 14 days of receiving the order, as per the EU Consumer Rights Directive (CRD).

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used.
• Customized or personalized orders (e.g., corporate gift packaging).
• Items purchased on clearance or marked as “final sale.”

Return Process

To initiate a return:

1- Contact Us: Email us at returns@spicecosmos.com within 14 days of receiving your order. Include your order number, reason for the return, and photos if applicable.
2- Receive Confirmation: Our team will review your request and provide a return authorization and instructions for shipping the product back to us.
3- Ship the Product: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

Refunds

• Inspection: Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria.
• Processing Time: Approved refunds will be processed within 7–10 business days to your original payment method.
• Partial Refunds: If the product is returned damaged or incomplete, only a partial refund may be issued.

Exchanges

If you wish to exchange a product: We may share your data with trusted third parties, such as:

• Contact us within 14 days of receiving the order.
• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective product:

Notify us within 7 days of delivery at returns@spicecosmos.com. Include photos of the damage or defect.
We will offer a replacement or refund, including shipping costs, at no additional charge.

Refunds for Cancelled Orders

• Orders can be cancelled within 24 hours of placement for a full refund.
• After 24 hours, cancellations may be subject to restocking fees if the order has already been processed.

Return Shipping Address

Returns should be sent to: Spice Cosmos
Via della Croce, 11
00187 Roma RM, Italy
Please ensure the package is securely packed to avoid damage during transit.